Return and Refund Policy

1. Refund Eligibility

We offer refunds for paid courses under the following conditions:

• Refund requests must be submitted within 30 days of the original purchase date
• You have completed less than 25% of the course content
• The refund request is based on valid reasons (technical issues, content quality concerns, etc.)
• No refunds are available for free courses
• Refunds are not available for courses purchased more than 30 days ago

We reserve the right to refuse refunds in cases of abuse, violation of our Terms and Conditions, or fraudulent activity.

2. Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team through our website with your refund request
2. Include your order number, course name, and reason for the refund request
3. Provide any relevant details or documentation to support your request
4. Our team will review your request within 5-7 business days
5. You will receive a response through our platform regarding the status of your refund request

Refund requests are processed on a case-by-case basis. We may ask for additional information to better understand your situation.

3. Refund Processing Time

Once your refund is approved:

• Refunds will be processed within 10-14 business days of approval
• Refunds will be issued to the original payment method used for the purchase
• Processing times may vary depending on your payment provider or financial institution
• You will receive a confirmation notification once the refund has been processed

If you do not see the refund in your account after 14 business days, please contact your payment provider or bank, and then reach out to us if the issue persists.

4. Non-Refundable Items and Situations

The following items and situations are not eligible for refunds:

• Free Courses: Free courses are provided at no cost and are not eligible for refunds
• Completed Courses: Courses where you have completed more than 25% of the content
• Expired Refund Period: Requests submitted more than 30 days after purchase
• Downloaded Content: Courses where substantial content has been downloaded or saved
• Special Promotions: Courses purchased during special promotional periods (unless otherwise stated)
• Gift Purchases: Courses purchased as gifts for others
• Account Violations: Accounts that have violated our Terms and Conditions

5. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you have completed between 25% and 50% of the course, a partial refund may be considered
• Partial refunds are calculated based on the amount of content accessed
• Technical issues that prevent access to specific course sections may qualify for partial refunds
• All partial refund decisions are made at our sole discretion

6. Course Access After Refund

Upon approval of your refund:

• Your access to the course will be immediately revoked
• You will no longer be able to view course content, videos, or materials
• Your course progress and certificates (if any) will be removed
• You will be removed from any course-related communications or forums

If you wish to access the course again in the future, you will need to purchase it again at the current price.

7. Subscription Cancellations

If you have a subscription-based course or service:

• You may cancel your subscription at any time through your account settings
• Cancellation will take effect at the end of your current billing period
• You will continue to have access until the end of the paid period
• No refunds are provided for the unused portion of a subscription period
• Once cancelled, you will not be charged for future billing cycles

8. Technical Issues and Course Quality

If you experience technical issues or have concerns about course quality:

• Technical Problems: Contact our support team immediately. We will work to resolve the issue promptly
• Content Quality: We take quality seriously. If you have specific concerns, please provide detailed feedback
• Resolution First: We prefer to resolve issues rather than process refunds when possible
• Alternative Solutions: We may offer course credits, alternative courses, or extended access as alternatives to refunds

Our goal is to ensure you have a positive learning experience. We encourage you to reach out to us before requesting a refund so we can address your concerns.

9. Chargebacks and Disputes

If you initiate a chargeback or dispute with your payment provider:

• We will investigate the chargeback and provide relevant documentation
• Your account may be suspended pending resolution of the dispute
• We encourage you to contact us directly first to resolve any issues
• Chargebacks may result in permanent account suspension if found to be fraudulent

We prefer to work directly with you to resolve any concerns rather than through chargeback processes.

10. Currency and Payment Methods

Important information about refunds:

• Refunds are processed in the same currency as the original payment
• Exchange rates may affect the refund amount if currency conversion occurred
• Refunds to credit/debit cards may take longer than refunds to digital wallets
• We are not responsible for any fees charged by your payment provider or bank

11. Special Circumstances

We understand that special circumstances may arise. We may consider refunds outside our standard policy for:

• Medical emergencies or serious health issues
• Unexpected financial hardship (documentation may be required)
• Course cancellation by CA$H LOGICS
• Significant course content changes that affect the learning experience

Please contact our support team through our website with detailed information about your situation. All decisions are made at our discretion.

12. Course Updates and Modifications

We reserve the right to:

• Update, modify, or improve course content at any time
• Add or remove course materials as needed
• Discontinue courses with reasonable notice to enrolled students

If a course is significantly modified or discontinued, we will notify enrolled students and may offer alternatives, course credits, or refunds as appropriate.

13. Contact Information

For refund requests, questions, or concerns about this policy, please contact us through our website:

Please include your order number, course name, and reason for the refund request for faster processing.

14. Policy Updates

We may update this Return and Refund Policy from time to time. Changes will be:

• Posted on this page with an updated "Last Updated" date
• Notice on our platform for material changes
• Effective immediately upon posting unless otherwise stated

Your continued use of our platform after changes become effective constitutes acceptance of the updated policy.